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Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
We will not be responsible for item(s) that are purchased through non-registered Dropship, and scammers, and unauthorized agent.
Return & Exchanges can be made within 7 DAYS after item received with official receipt with tags still attached.
Exchanges of item subject to stock availability and only allowed for the same item, color and size.
Refund is strictly not allowed.
Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.
Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
Please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement in which situation are accepted.
ITEMS ARE NOT ALLOWED TO EXCHANGE IF:
- Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
- Item that has been wash, altered and iron. (Shorten / hemmed)
- Item that have stain such as make up stain, food, pen and etc.
- Item defected caused by customer
- Item with no invoice or purchase receipt
- Exceed 7 days from date of received item
- Item with no price tag or label